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Quality and Environmental Management Policy

Quality and Environmental Management Policy

At Naviera Illa de Ons, SL (NAVIERA NABIA), we are committed to providing maritime passenger transport services on both regular and tourist routes, meeting all the quality requirements necessary to satisfy our customers’ expectations and needs while always working under the best conditions in terms of environmental protection to prevent pollution.

As we are aware of the importance of achieving this strategic objective, the Management has implemented a Quality and Environmental Management System in accordance with the requirements of the international ISO 9001 and ISO 14001 management standards, as well as current legislation. To implement and apply these standards, the Management has made the following commitments:

Ensure that the service provided meets the quality specifications agreed upon with the customers and in accordance with current regulations.

Offer reliable services, for total customer satisfaction.
Guarantee fast, comfortable, safe and efficient transport for all users.
Implement a staff training programme to ensure their competence, engagement and motivation.
Establish permanent communication channels with social agents and citizens, gathering their feedback and suggestions.
Promote our commitment to environmental awareness around us.
Ensure that the regulations applicable to our operations are complied with.
Seek continuous improvement with regard to processes, procedures and services.
Ensure that all activities undertaken by the company meet the optimal conditions for environmental protection and pollution prevention.

The Management takes on the responsibility of implementing this Management System in all its activities, ensuring that this Policy is understood, applied and kept up to date at all levels of the organization and directing all its steps towards Continuous Improvement, by setting and reviewing objectives and targets.