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Frequently asked questions

What do I need to know before buying my ticket?

Before buying your ticket, it’s a good idea to decide on the date, the port of departure, as well as the time of departure and return.

If you wish to visit the Cíes Islands, when buying your ticket, please have the national identity card (DNI), passport or foreigner’s ID no. (NIE) to hand for all passengers older than 12 years as you will be asked for them.


How can I buy my ticket?

To plan your trip and make sure that you get a seat, it’s a good idea to plan ahead and buy it on our website or by calling 986 32 00 48 and paying with a credit/debit card. If you prefer, you can also buy it on the day itself at any of our ticket offices in the ports of Vigo, Cangas, Baiona, Bueu and Portonovo.


Can I depart from one port and return to different one?

Yes, you can depart from one port and return a different one. Nevertheless, this is only possible by calling us on the phone.


Can I cancel tickets that have already been purchased?

In the trips to Cíes Islands oand Ons Island, you can not cancel or cancel the purchase of tickets DUE TO THE VISITOR AUTHORIZATION PROCEDURES MANAGED BY THE XUNTA DE GALICIA.

In the other destinations of the shipping company, if notified 72 hours in advance, the full amount of the reservation will be refunded.

If you are notified 48 hours in advance, the date or time will be modified whenever there are places available.

In cases where these deadlines are exceeded, please contact the shipping company by email info@piratasdenabia.com or by telephone 986 32 00 48 and the reason for cancellation will be assessed.


How far in advance should I arrive for boarding?

In the immediate vicinity of the ports of Vigo, Cangas and Baiona, you can expect some difficulty in finding parking in public areas, especially in summer, which is why it would be a good idea to arrive well in advance. At these three ports, there is private parking available very near the boarding pier and in Bueu, there are public parking areas where you can leave your vehicle parked while you’re in the islands.


¿Con cuánto tiempo de antelación se debe llegar al embarque?

Boarding begins 15 minutes before the ferry’s departure to ensure that our ferries arrive on time. But please bear in mind that all passengers must drop by the ticket office to pick up their tickets (except for those going to Moaña).


How long does the ferry ride last?

Cíes Islands: from Vigo, Cangas and Baiona, approximately 40 minutes.
Ons Island: from Bueu and Portonovo, approximately 40 minutes.
Between Vigo – Moaña – Vigo, approximately 15 minutes.


Are there restaurants on the islands?

In both islands, you’ll find places where you can have lunch or dinner during high season. It is always advisable to check whether any of the restaurants/bars is open during the off-season. On Ons Island, we recommend our restaurant Casa Acuña, which recently received the award for the “Best Pulpeira in Galicia”.


Is it possible to stay overnight in the islands?

Yes. In the Cíes Islands, you can stay at Camping Illas Cíes. On Ons Island, you can stay at Casa Acuña in either rooms or apartments, as well as at Camping Isla de Ons.


Is any additional authorisation necessary to visit the National Park?

If you wish to go to the Cíes Islands or Ons Island, before buying your ticket, you must complete the paperwork required by the Park Authority at the link below (ONLY FOR TICKETS TO THE CÍES ISLANDS AND ONS ISLAND):
https://autorizacionillasatlanticas.xunta.gal
Authorisation for your visit can be requested up to 45 days in advance.


How much baggage can I bring aboard the ferry?

You can bring up to 20 kg, not including the tent. Please bear in mind that you cannot bring flammable gases or liquids.


Can pets be brought to the Islands?

No. The Islands are part of a Nature Reserve and are thus under protection. Bringing in animal or plant species is not allowed. But, naturally, guide dogs can come aboard our ferries and go to the Islands. They can be brought aboard the ferry between Vigo and Moaña.


Can I bring a car?

No, the ferry only carries passengers.


Can I bring a bicycle?

In accordance with the rules of the National Park, bicycles or similar vehicles are not allowed in the Cíes Islands and in the Island of Ons.


Is there Wi-Fi connection in the islands?

No. This is something that’s in the pipeline, but at the moment, there’s no Wi-Fi connection available.


Can I engage your services for a private party?

Of course. You only have to get in touch with us and tell us what your idea is, and we’ll help you make it come true.


Do you organise trips for groups?

Yes. Contact us and we’ll explain all the options available for small groups to groups aboard 250-passenger ferries exclusively for them.